Shipping & Returns

Last updated: July 2026 · Standard fulfillment

1. Processing & Fulfillment

Orders are processed after payment is confirmed and typically ship within 3–5 business days from our Huntington Beach, California facility. You will receive shipping details once your order is dispatched.

2. Standard Shipping

We fulfill orders within the United States. Delivery timeframes depend on the carrier and destination. Title and risk of loss pass to you when the carrier accepts the shipment.

3. Storage on Arrival

Products ship as lyophilized (freeze-dried) powder, which is stable for shipping. On receipt, store per the guidance in our Protocols section (generally -20°C for long-term storage).

4. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact sales@mpgalabs.com within 7 days of delivery with your order details and photos. We will work with you to replace the affected items or resolve the issue.

5. Returns

Because these are sensitive research materials, opened or reconstituted products cannot be returned for safety and integrity reasons. Unopened items may be eligible for return or exchange on a case-by-case basis; contact us before returning anything.

6. Certificates of Analysis

A batch-specific certificate of analysis is available for every product. Look it up anytime in the COA section or at sales@mpgalabs.com.

Research use only. Products are supplied strictly for in-vitro laboratory research. Not for human or veterinary use, not a drug, food or supplement.